Cayla Charles

Senior Consultant

Cayla is a Senior Consultant with Credence who supports organizations to be at their best, whether in the role of coach, mediator, trainer, or facilitator. Cayla brings over 20 years of experience implementing Change Management and Dispute Resolution strategies for public sector workplaces, private sector businesses, and not-for-profit organizations.  

Cayla is passionate about empowering individuals and teams to “see what is possible”, supporting clients with building a future that aligns with their goals and objectives. As a leader who ignites enthusiasm with whomever she works, Cayla creates safe spaces for learning, and coaches clients to engage their context with confidence. Cayla helps organizations recognize and leverage the expertise of all members, creating workplaces that allow people to succeed together.  

Cayla supports clients with navigating challenges related to equity, diversity and inclusion (EDI) by facilitating workshops, offering EDI-focused mediations, consulting with leaders and organizations to support the development of equitable and healthy organizational cultures.  

Cayla holds a Conflict Management Certificate from Conrad Grebel University College, affiliated with the University of Waterloo, and a Business Administration & Marketing Diploma from George Brown College. She is a regular instructor in Conrad Grebel’s Certificate program.