Cayla Charles

Senior Consultant

Cayla brings over 13 years of experience implementing Change Management and Dispute Resolution strategies within public sector workplaces, private sector businesses, and not-for-profit organizations. With a Conflict Management Certificate and Business Administration & Marketing Diploma, Cayla is a dynamic presence who brings a genuine passion for empowering individuals and teams to “see what is possible” and to help teams build a future together that aligns with their needs, goals, and objectives. As a motivational leader, Cayla ignites enthusiasm by listening and creating safe spaces to explore new options and test new strategies. Cayla helps teams and organizations recognize and leverage the strengths and capabilities of all members to build trust, strengthen morale, sustain performance and succeed together – creating a positive impact for workplaces, their relationships with clients, external stakeholders, and the community at large.

Drawing on her professional and educational expertise, Cayla supports marginalized communities navigate discrimination and racially charged disputes by facilitating workshops and group mediations, consulting with administration, developing systems of communication and support structures, and creating codes of ethics and risk management plans. Cayla helps to bring community and workplace ecosystems to health through restorative practices, reflection, communication, reconciliation, and unified, future-focused, action plans.